Here are some helpful tips from Michael, a good friend of Cannabits and Bitcoin user.
I'll try to offer some encouragement to the people who are where I was 2 years ago and still find myself often when I try something new today. Any device older than 2 years is subject to give you problems which is not what you need right now. If you are like me and think I am not going to buy a new phone every other year, stop reading right now, good luck. That's what black Friday is for.
I broke thru by purchasing a 100 dollar tablet and asking google how to do stuff. While getting directions from my tablet screen shot by screenshot I learned to navigate on my new phone. You have to put the device down when the frustrations and anger begin. Tell yourself you'll come back when you are in a better frame of mind. Once the profanity began, I was done for the day or week. Place the device down calmly and think I will return when I want to save money.
You will not believe the change. I had a lot of luck with Cash app. Straight forward, you had to take a picture of both sides of your drivers license and that was tricky. Keep building a sturdier platform for your device and resubmit for verification, I couldn't believe it. It finally worked. Now I am buying bitcoin from my couch and not driving 30 miles. I have been where you are if that helps.